Frequently Asked Questions
Q. Do you accept exchanges/returns?
A. If you purchase an item and want to exchange it for a different color or size, you may do so within 14 days of the ship date. We will only accept exchanges on garments that are un-worn and still in their original packaging. If you purchase an item and decide to return it for a refund the product must not have been altered in anyway. If the product has been removed from the packaging, we can no longer accept that item as a refund but may still be eligible to be exchanged. Please note there are no refunds on any autographed merchandise or digital downloads. Our goal is for you to be 100% satisfied with your order, so if at you have any questions contact us and we'll do our best to help you.
Q. How long does it take to receive a digital download?
A. All digital orders are fulfilled immediately after the completion of the transaction. You will have a download link available to you on the order confirmation page and the download links will then be emailed to you within 2 minutes.
Q. The item/size I'm looking for is sold out, when will it be back in stock?
A. Each item is made in limited quantities and is subject to be sold out at any time. We do our best to make sure our general releases remain in stock, but our limited edition clothing is only available while supplies last.
Q. I placed an order but have not received a tracking number?
A. You will automatically receive the tracking number via email when your order has been shipped out. If you placed the order in the past 48 hours, your order may not have been shipped yet. If it is beyond 48 hours, you may contact us to request your tracking number be emailed again. Please be sure to include the Paypal Transaction ID.
Q. I want to get a feature from HD or another Bearfaced artist, who do I contact?
A. All booking inquires should be emailed to firstname.lastname@example.org. All inquires are then forwarded directly to the artist. Any other booking questions can be sent to the same email mentioned above. Alternatively, you may also contact us using our online form.